Policies and Procedures
General Order Information
Many of our products are built upon receipt of your order. We are normally able to complete an order
within two weeks. All doors are covered by a one-year limited warranty, and other items may carry a
manufacturer's warranty. These documents are available upon request. All prices are subject to change
Many of the products offered by Grand River Supply are unique and custom and thereby not returnable.
Other products that are not of a custom nature, may be returnable with a restocking fee. Call your
salesperson for a return goods authorization. Returned goods must be shipped back prepaid and original
outgoing shipping costs are not refundable.
All special item orders or orders over $250.00 may require a 50% deposit. For all other orders,
payment in full is required before your order can be picked up or shipped. We accept Visa, Master
Card or company check. C.O.D. orders will incur additional charges. Any order left unclaimed for 90 days or more (from the date
the customer is notified of completion) will be considered abandoned.
Our website uses an encrypted ordering process using SSL (Secure Socket
Layers). If you wish to use a credit card can can
use our online ordering process or submit a proposal request and give us the your credit card information
when we call to verify your order.
You can pick up your order or we can ship it by UPS or common carrier. Prices do not include packaging
or shipping charges. These charges will be added to your order. Freight companies charge a fee for any
order shipped C.O.D. Grand River Supply has no control over this collection. Products are sold
as Freight On Board (F.O.B.) from our shop in Bernalillo, NM and shipped as a convenience to our customer.
Products become the property of the customer while in transit. Therefore it is the customer's responsibility
to report claims for damage. Shipping and crating charges are not included in product warranties.
The buyer owns the goods in transit and therefore is responsible for filing claims against carriers
should the need arise. Upon leaving Grand River Supply, all shipments are accepted by carriers clear
of exceptions. It is the buyer's responsibility to check the order received for damage, shortages, overages
and file a compensation claim against the carrier when damage is detected. We make every effort to ensure
shipments are packaged properly. When the buyer receives the shipment, they should be sure to check
all packages for signs of damage before signing the freight bill. Having the driver mark the freight
bill when damage is apparent, and immediately contacting the carrier will protect the buyer from shipping
damages. It is also important that goods be checked for concealed damage soon after delivery. A freight
line will not accept claims for hidden damage after 10 days of receipt. If hidden damage is discovered
the buyer should hold on to all of the packaging material, the shipper may wish to examine it. Products
are shipped F.O.B. our shop. Call us if you have a problem and we will assist you.
Many products not manufactured by Grand River Supply carry with them a manufacturer's warranty. Ask
your salesperson for details.
A full explanation of our door warranty is available by clicking here.