How our website calculates your shipping rate.
If all items in your Saved Items list can be shipped via UPS, then that will be the rate displayed.
If any item must be delivered by truck, then the shipping method for entire Saved Items list will be
calculated as Common Carrier using the current rates for Fedex Freight.
Many times an order will contain quantities of items that may be shipped via UPS, and others must be
shipped by common carrier. We ship the smaller items on the same truck to reduce the cost of shipping.
The inclusion of the smaller items often have little affect on common carrier shipping costs.
Examples of the types of items that must be shipped via Common Carrier are Wood Doors & Wood Gates,
Vigas, Latillas, Rough Timbers, Kiva Fireplace Kits & Fireboxes, and Kiva Ladders 8' and above.
Large or Heavy Shipments
We can often save our customers money by using independent truckers and smaller trucking companies.
This is especially true when your order is large enough to fill the entire truck. For large shipments
this can lower the shipping costs significantly. We recommend you submit your Saved Items list as a
Proposal Request. This will allow our staff to provide you with lower cost shipping alternatives when
available without obligating you to any purchase.
Important: Please include the address where your order will be shipped on any proposal or purchase
requests. That information is vital in order to accurately calculate shipping.
This method is most economical. If items are within UPS weight/size limits, they will be shipped via
Shipping by Fedex Freight is used when shipping items that are large and/or heavy. Charges for
Fedex Freight shipments vary depending on destination, weight, and type of products shipped. This method
becomes more cost-effective as the size of the order increases. For example, the cost to ship one door
unit can be nearly the same as it is to ship five doors. For very large orders we can often lower
the cost of shipping by contracting a truck to deliver the entire order (See Independent Trucking Companies
Independent Trucking Companies
Often we can lower the cost of shipping large orders by hiring an independent carrier to deliver an
order when it fills all or most of the truck. We always pass this savings onto our customers.
Independent Truckers and Carriers establish their own rates for delivery, and our shipping department
selects the best carrier on the basis of service, price, and availability.
If you wish, you may eliminate shipping costs by picking up your order at our location. You may also
visit our showroom which has many products on display. We are open from 8:00 am to 4:30 pm, Monday through
Friday, Mountain Time. Click here for a map and directions.
Important: Freight companies charge a fee for any order shipped C.O.D., and Grand River Supply
has no control over this collection. Products are sold as Freight On Board (F.O.B.) and shipped
as a convenience to our customer. Products become the property of the customer when they are loaded
and leave our facilities in Bernalillo, NM. Therefore, it is the customer's responsibility to
report claims for damage to the carrier. Shipping and crating charges are not included in product warranties.
Inspect the shipment before signing the delivery receipt. If damage or missing products
are apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery
driver sign the receipt and verify that there is damage and/or shortage. Save the damaged package or
carton for inspection. It is the buyer's responsibility to check the order received for damage, shortages,
overages and file a compensation claim against the carrier when damage is detected.
Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage
(damage to materials inside a package with no external damage evident) is exposed, notify the carrier.
Carriers must be notified within 10 days, or they may deny liability.
Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any
other problems with your order, notify us immediately.
The buyer owns the goods in transit and therefore is responsible for filing claims against carriers
should the need arise. All shipments are accepted by carriers clear of exceptions upon leaving Grand